Refund policy

RETURN AND REFUND POLICY

Because each product is personalized and made specifically for you, we do not accept returns, exchanges, or refunds for buyer’s remorse, incorrect photo selection, or ordering the wrong product option.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or materially different from what you approved, please contact us at support@lovedalwayspetco.com within 30 days of delivery.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the shipping package, when applicable

After reviewing the claim, we may provide a replacement or refund at no additional cost. You generally will not need to return a damaged or defective item unless we provide instructions otherwise.

PERSONALIZED PHOTOS AND DESIGNS

Customers are responsible for reviewing their uploaded photograph and personalization preview before placing an order. Slight differences in color, cropping, positioning, or appearance may occur between a screen preview and the finished printed product. These normal production variations are not considered defects.

PHOTO QUALITY

The finished print quality depends on the quality and resolution of the photograph supplied by the customer. Blurry, dark, pixelated, or low-resolution source images may affect the finished product and are not considered manufacturing defects when the product accurately reflects the submitted image.

ORDER CHANGES AND CANCELLATIONS

Because orders may enter production shortly after purchase, change or cancellation requests are not guaranteed. Contact support@lovedalwayspetco.com immediately if you need to request a change or cancellation. Once production has started, the order cannot normally be changed or canceled.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. Once an order has entered production or shipped, we cannot guarantee that the address can be changed. Additional production or shipping charges may apply if an order must be reproduced or reshipped because incorrect information was provided.

This policy does not limit any rights available to you under applicable law.

Last updated: September 13, 2026