Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Every product is personalized and made to order. Most orders require approximately 2–5 business days for production before shipping. Production times may be longer during holidays or periods of high order volume.

SHIPPING TIME

Standard shipping generally takes approximately 5–10 business days after production. Delivery dates shown during checkout are estimates and are not guaranteed.

Orders may arrive later because of carrier delays, severe weather, holidays, address issues, or other circumstances outside our control.

SHIPPING COSTS

Available shipping methods and charges are displayed during checkout before payment is completed. Shipping charges are nonrefundable after an order has shipped, except when required by applicable law.

ORDER TRACKING

When tracking becomes available, a shipping confirmation email will be sent to the email address used during checkout. Tracking information may take up to 48 hours to update after the shipping carrier receives the package.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate delivery address. Please contact support@lovedalwayspetco.com immediately if you discover an error.

Because personalized orders may enter production quickly, we cannot guarantee that an address can be changed after an order is submitted. Additional production or shipping charges may apply if an order must be reproduced or reshipped because an incorrect address was provided.

LOST, DELAYED, OR DAMAGED PACKAGES

If your tracking has not updated for an extended period, your order is marked delivered but cannot be found, or your package arrives damaged, please contact support@lovedalwayspetco.com with your name and order number.

For damaged items, include clear photographs of the product and shipping package so we can review the issue.

SHIPPING AREA

We currently ship to addresses within the United States. We do not ship to locations that are unavailable during checkout.

QUESTIONS

For questions about an order or shipment, contact support@lovedalwayspetco.com.

Last updated: September 13, 2026